Real experiences from the families who've trusted Select Home Care with their loved ones.
"The consistency is what we loved. Mum has the same person, who knows her routines, her preferences. There's a real relationship there. Not like with an agency where someone different shows up every time."
Daughter of care recipient, Formby
"I needed to call with a concern about how Dad was managing at home. Instead of a call centre, I spoke to someone who actually knew him. She sorted it immediately without us having to explain everything."
Son of care recipient, Southport
"They treat my mum like a person, not a task to be completed. The care feels personal, not bureaucratic. You can tell they actually care—it's not just a job for them."
Daughter of care recipient, Crosby
"When Dad came home from hospital, we were terrified about managing his recovery. The caregiver understood exactly what he needed because she's been trained by nurses. Professional but warm."
Son of care recipient, Hightown
"The price is fair and there are no surprises. No hidden add-ons. They were upfront from day one, and that transparency matters when you're making this kind of decision."
Wife of care recipient, Ainsdale
"It made all the difference that they're local. They understand Merseyside, know the area, know the hospitals and GPs. Not like a national company that treats everywhere the same."
Son of care recipient, Birkdale
The Situation: Margaret suffered a stroke at 74 and came home after two weeks in hospital. Her family was worried about how she'd manage day to day, and she had lost confidence and become withdrawn.
What We Did: We arranged regular visits from the same helper — meals, light housekeeping, encouragement to keep up with the walks and exercises her physio had set her, and simply company, which mattered as much as anything practical.
Margaret regained significant confidence getting around with her walker, is taking short trips to the shops again, and her mood has lifted considerably. She still receives regular visits for companionship and practical support.
Consistency — the same helper every visit — and genuine support for both the practical side of recovery and the isolation that can come with it.
The Situation: Susan had been caring for her mother full-time for two years and had reached the point of real exhaustion. She felt she couldn't leave her mother alone, even for a few hours, and hadn't had a proper break in all that time.
What We Did: We arranged a regular weekly visit — the same helper each time, doing the shopping, preparing a meal and simply keeping her mother company — giving Susan a few hours each Sunday that were genuinely her own.
Susan now has a reliable few hours each week to see friends or simply rest, without worry. Her mother has a regular visitor she genuinely enjoys, and the arrangement has settled into an easy routine for both of them.
The same helper every time, no pressure to commit to more than felt right, and a genuine understanding that respite benefits the whole family, not just the carer.
The Situation: Jean had a hip replacement and came home with limited mobility. She was worried about managing the shopping, the cooking and simply getting through each day while she healed.
What We Did: We provided daily visits in the first two weeks — meals prepared, shopping done, the house kept tidy, and help getting to follow-up appointments. As her strength returned, we gradually reduced the hours in step with her.
Jean is walking with a cane and back to managing most of her day independently. She's gradually resuming her normal activities, with visits now scaled right back.
Practical, reliable support exactly when it was needed most, scaled down gradually rather than stopped abruptly, so Jean regained her independence at her own pace.
We'd love to hear about your situation and explore how we can help. There's no pressure—just a conversation about what your family needs.
Call 01704 333 188