We believe families deserve to know exactly what they will pay before they pick up the phone.
We charge a single hourly rate across all nine of our services. No tiered pricing, no registration fees, no extra charge for weekends, and our few holiday rates are published in full below — a clear rate, with everything set out in advance.
We publish our rate because we believe transparency is part of the service. Most families have enough uncertainty to navigate without wondering what the bill will be. We aim to take that uncertainty away.
There is no long-term contract and no minimum number of visits. Before support begins we agree a short written service agreement setting out the rates and terms, so everything is clear. Arrange visits as regularly or occasionally as suits you.
Request a Free Conversation 📞 01704 333 188🔒 Your first phone conversation is free and carries no obligation. We will never pressure you to commit.
Our standard rate applies every day of the year, weekends included — with a small number of published exceptions.
Holiday rates apply to visits taking place on those dates. Christmas Day is also a bank holiday — the double rate applies. New Year’s Eve and Easter Sunday are not bank holidays, but are charged at the double rate. When a bank holiday falls at a weekend, the substitute weekday bank holiday is also charged at time and a half — for example, Monday 28 December 2026.
We match you with a regular helper and keep that arrangement wherever we can. When your regular helper is unwell or on holiday, we arrange cover — ideally someone you have already met — and we tell you in advance whenever we can.
If the visit is two hours, it runs for two hours. We never cut short.
With the client’s agreement, we keep family members updated by message, call or written note.
Every helper, verified before their first visit. Documentation available on request.
Before support begins, we meet you at home to agree what would help. This visit is charged at our standard hourly rate.
We never charge a joining, registration or admin fee.
Change or pause visits easily. Cancel with 24 hours’ notice.
Your call is answered by our small local team. Not a call centre.
If you have a question not answered here, please just call us — we are always happy to talk.
No obligation. No pressure. A relaxed call with our team, at whatever pace suits you.