How we collect, use and protect your personal information.
Select Home Care Services is a home help and companionship service based in Formby, Merseyside. This policy explains how we handle personal information provided through this website or by telephone, email or WhatsApp.
We collect information you provide directly — your name, telephone number, email address and any details you share about the support you are seeking. We do not collect sensitive medical information unless you choose to share it voluntarily to help us understand your needs.
We use the information you provide solely to respond to your enquiry and, if you become a client, to arrange and manage the support we provide. We do not sell, share or pass your information to third parties for any commercial purpose.
For enquiries that do not result in a client relationship, we retain your contact details for no longer than 12 months. For active and former clients, we retain records in accordance with our legal obligations.
You have the right to access the personal information we hold about you, to correct inaccuracies, and to request its deletion. To exercise any of these rights, please contact us at selecthomecareservices@outlook.com or call 01704 333 188.