We have made it as simple as possible — no pressure, no lengthy process, no waiting lists.
Call us, send a WhatsApp, or fill in our short contact form. There is no commitment involved — it is simply the start of a conversation. We aim to respond within a few hours on working days.
For urgent situations — if a parent has just been discharged from hospital — please call us directly on 01704 333 188 and we will do our best to help quickly.
A relaxed, no-obligation conversation about what would help, how often, and how you would like things to work. We want to understand the person — their routines, personality and what matters most to them.
Many families find this call far more human than they expected. That is how we have designed it.
Before regular visits begin we arrange a comfortable introductory visit — low-pressure, with no commitment. We take matching seriously: personality, interests and personal chemistry all matter as much as practical needs.
If the match does not feel right, we will work with you to find someone better. We want this relationship to work for the long term.
Regular visits start at the pace and frequency that suits you. We are flexible — if you need to change the schedule or the type of support, just let us know.
We review the support we provide regularly and will always be honest if a situation has changed. We will always help you find the right next step.
The first step is just a conversation. We will do the rest.